Return Policy

Every order is handled with care, packaged in a secure manner, and communicated about with as much clarity as possible. Check the shop and FAQs section for the package shipping time frame. My goal is for you to be completely satisfied with your artwork and purchase experience. If you are unsure and need guidance with making a selection please contact me at hello@abbyecker.com and I would be happy to address any concerns or questions that you may have. Please take the time to read descriptions carefully, check colors on multiple screens, and measure your space if you have sizing concerns. I do my best to communicate and represent every aspect of my artwork and products with clarity and honesty. If you are unsure please contact me first before purchase. 

Please note: All refunds are in my sole and exclusive discretion. At this time, all products and/or services offered for sale are sold “as is” and are designated as non-refundable and non-returnable.

Original art: All sales of original artwork are “as is” and are final. 

One of a kind, original products: All sales of one of a kind products are “as is” and are final. 

Art prints: All sales of art prints are “as is” and are final. These are printed to order and are not kept in stock in my studio. 

Services, other materials, courses/classes: Due to the digital nature of these offerings and because you have immediate access to all of the course content, all sales are “as is” and are final. 

Artwork that arrived damaged OR not delivered OR was lost OR stolen from my doorstep: I am not liable for any mishandling, lost or failed delivery handled by the shipping service (USPS, UPS, FEDEX, domestically or internationally) and I am not liable for damage that incurred post-delivery. Original artwork or one of a kind original products that are damaged, lost or stolen cannot be replaced for free and cannot be reproduced exactly the same as they were due to the nature of one of a kind products.

I am a small business owner and due to the nature of having a unique small business I handle these situations in a different manner than a large business or corporation on a case by case basis.

Please check with your neighbors and the shipping company before contacting me directly about a shipping issue. If the package is returned to me I am happy to forward it to the correct address and will ask that you pay any additional shipping fee. If you believe your package to have been lost, stolen, or if you missed the delivery, you must contact the shipping service directly. Unfortunately, there is not anything I am able to do in this case and I am unable to address any failed delivery or theft issues directly.

Please email hello@abbyecker.com if you have any questions about your order and I will be happy to help you.